Frequently Asked Questions

For seamless communication, we encourage you to respond directly to the email confirmation you received for your reservation. Whether you have specific requests, need to make changes, or have any concerns, using this direct communication method ensures that our team receives and addresses your inquiries promptly. Your satisfaction is our priority, and we're here to assist you in customizing your limousine experience to meet your needs.

To book our limousine service, visit our website and navigate to the 'Booking' or 'Reservations' page. Provide essential details such as the date, time, type of service, and select a preferred vehicle type from our fleet, including options like stretch limousines, executive sedans, and SUVs. Our booking process is designed to be straightforward. For personalized assistance or if you have questions, call us at 612-888-2008 or email us at reservations@forsureluxury.com. We're here to ensure your booking experience is seamless and tailored to your preferences.

For every service type, our chauffeurs will ideally arrive 15 minutes before the scheduled pickup time. This is called a “Spot Time” and is in place to ensure even if your chauffeur experiences unexpected circumstances like unusual traffic congestion, delays, etc, that they will still be on time for your scheduled pickup time. Please don’t feel rushed when your chauffeur arrives early, this is simply a courtesy to our clients. Please also note that the “Spot Time” is not a guarantee that the driver will arrive early, the guaranteed time is the pickup time listed on your reservation confirmation.

When using a credit card to complete your purchase, the descriptor on your credit card statement will be “FSL TRANSPORTATION” and after your service is completed you will also receive a Invoice/receipt via email with has a breakdown of the reservation and charges and also includes a link to a simplified invoice for printing or submission elsewhere.

Once your request has been received, reviewed, and approved, you will receive an email reservation confirmation (usually within 5 minutes of submitting your request) with all of your reservation information, and options to pay for your service through our secure online portal.

Chauffeur assignments can change, for this reason, we don’t provide Chauffeur contact info in advance to avoid any confusion if a change does happen before the actual reservation. You should expect to receive a notification from your Chauffeur the day of your service approximately 30-45 minutes in advance of your scheduled pickup time

We offer a diverse fleet of luxurious vehicles to meet your specific needs. Choose from our selection of elegant sedans, spacious SUVs, and glamorous stretch limousines. Each option is meticulously maintained to ensure comfort and style for your journey. Whether you're looking for a sophisticated executive sedan, a roomy SUV for a group, or the classic charm of a stretch limousine, we have the perfect vehicle for your occasion.

Our limo service is designed to provide a premium and hassle-free experience. The package includes a professionally trained and courteous chauffeur, a meticulously maintained vehicle of your choice (such as sedans, SUVs, or stretch limousines), and a range of complimentary amenities. Enjoy the journey with amenities like Fiji water, available both chilled and at room temperature, complimentary Wi-Fi, and the ability to customize your music selections. Our goal is to ensure your comfort and satisfaction throughout the entire ride. For specific details and additional inclusions, please check our service descriptions or contact us at 612-888-2008 or reservations@forsureluxury.com.

Absolutely. Our drivers are not only licensed but also undergo continuous education and training to stay at the forefront of professional chauffeur services. We prioritize safety and customer satisfaction, which is reflected in our rigorous standards. Our drivers are subjected to regular drug testing, ensuring a substance-free and secure environment for our passengers. Additionally, they hold certifications for Department of Transportation (DOT) physicals, further attesting to their fitness for duty. You can trust our team to provide a reliable, secure, and enjoyable transportation experience.

Certainly! We understand that each event is unique, and we welcome special requests to tailor our service to your preferences. Whether it's a specific route, decoration, or any other personalized requirement, please let us know when making your reservation. Our team is dedicated to accommodating your needs and ensuring your limousine experience is exactly as you envision it. Feel free to contact us at 612-888-2008 or reservations@forsureluxury.com to discuss any special requests or requirements you may have.

To ensure availability and the best selection of vehicles, we recommend making a reservation as early as possible, especially during peak seasons or for significant events. However, we understand that plans can change, and we'll do our best to accommodate last-minute bookings based on availability. For specific inquiries or to make a reservation, please contact us at 612-888-2008 or reservations@forsureluxury.com. Our team is ready to assist you in planning the perfect transportation for your upcoming event.

Our cancellation policy is designed to provide flexibility while ensuring fair treatment for both our clients and our business. Cancellations made within 24 hours of the reservation start time are 100% billable, and cancellations made at any other time are 50% billable. Some reservations, particularly during peak periods or special events, may require a non-refundable 50% deposit at the time of booking. It's important to note that each cancellation is handled on a case-by-case basis, and the final determination of billing is at the sole discretion of For Sure Luxury LLC and/or its affiliate partner services. For specific details or to discuss your situation, please contact us at 612-888-2008 or reservations@forsureluxury.com. We appreciate your understanding, and our team is here to assist you.

Yes, for Hourly Charters, we have a minimum rental time of 3 hours. This ensures that you have ample time to enjoy our premium services and experience the luxury of our fleet. For specific details or to make a reservation, please refer to our website or contact us directly at 612-888-2008 or reservations@forsureluxury.com. We're dedicated to providing flexible and accommodating options for your transportation needs.

No, we believe in transparent pricing. All fees associated with your reservation are clearly listed in your official reservation confirmation. Any changes made during the reservation, such as adding stops or extending hourly charters, may result in additional fees. Charges may also apply for damages. For a comprehensive understanding of the costs, please refer to your confirmation details and the terms and conditions listed therein. The terms and conditions provide details on additional fees that may be applicable under certain circumstances. Feel free to contact us at 612-888-2008 or reservations@forsureluxury.com if you have any questions. We are committed to providing transparent and straightforward pricing for your peace of mind.

Absolutely! We take pride in transparency, and all vehicle pictures on our website are actual images of our service vehicles. We do not use stock photos. If you'd like a closer look or more specific details about a particular vehicle, please feel free to contact us at 612-888-2008 or reservations@forsureluxury.com. We can arrange to email or text additional photos upon request. Our goal is to ensure you have complete confidence in your choice, and we are happy to provide the information you need to make an informed decision.

Absolutely! We specialize in providing transportation for a wide range of special events, including weddings, corporate functions, proms, and more. Our diverse fleet, including executive sedans, SUVs, and stretch limousines, is well-suited to accommodate various occasions. Please note that for many events, a dedicated hourly reservation with a minimum 3-hour commitment may be required. Whether you need transportation for a romantic evening, a business meeting, or a group event, we have the perfect vehicle to enhance your experience. Contact us at 612-888-2008 or reservations@forsureluxury.com to discuss your specific event and transportation needs. We are here to make your special occasions even more memorable.

Yes, we permit the consumption of alcohol in our limousines for passengers of legal drinking age, in accordance with Minnesota Statute 169A.35, also known as the Open Bottle Law, which allows open containers of alcohol in licensed limousine vehicles. While clients are welcome to bring their own alcohol, please note that we cannot provide alcohol in any way. Glassware is available upon request for your convenience. It's important to be aware that certain restrictions may still apply based on local laws and regulations. We prioritize the safety of our passengers and the general public, so we expect responsible and legal consumption. It's crucial to understand that underage alcohol consumption will immediately end any service and be 100% billable. Feel free to discuss your specific requirements or inquire about local regulations when making your reservation. If you have any questions, contact us at 612-888-2008 or reservations@forsureluxury.com. We are committed to providing a safe and enjoyable experience for all our passengers.

We proudly serve all of Minnesota, offering our luxurious limousine services across the state. However, please be aware that additional charges may be necessary depending on the specific location of pickup or dropoff. Travel time charges may also apply, and these charges will be added at the sole discretion of the company. If travel time charges are required, they will be clearly presented in the reservation confirmation or an adjusted quote will be issued before the reservation is officially confirmed. For detailed information on service areas, charges, or to discuss your specific requirements, please contact us at 612-888-2008 or reservations@forsureluxury.com. We are committed to providing transparent and accommodating service for our clients.

Yes, we provide reliable and luxurious airport transportation services to and from Minneapolis-Saint Paul International Airport (MSP) and all Fixed Base Operators (FBOs) throughout the state of Minnesota. Our professional chauffeurs and well-maintained vehicles are ready to ensure a seamless and comfortable journey for your airport transportation needs. To reserve airport transportation or inquire about specific airports or FBOs we serve, please contact us at 612-888-2008 or reservations@forsureluxury.com. We understand the importance of punctuality when it comes to airport transportation and are dedicated to making your travel experience stress-free.

We offer convenient payment options to enhance your experience. Most often, clients pay directly by credit card with all major cards accepted, using the secure payment link provided in their reservation confirmation. Clients also have the option to save a card on file, and if so, it will be automatically charged upon service completion. In most circumstances, clients can pay the chauffeur directly with cash (although the chauffeur may not be able to make change). Payment via credit card in person may also be available or can be made online after service completion. For specific payment inquiries or alternative arrangements, feel free to reach out to us at 612-888-2008 or reservations@forsureluxury.com. We aim to provide flexibility and convenience in meeting your payment preferences for our limousine services.

Gratuity is not included in the base price of our limousine service. While it is not mandatory, tipping your chauffeur is a common practice and a great way to express appreciation for excellent service. An optional gratuity feature is available to clients when booking online initially, allowing you to include a gratuity amount during the reservation process. You also have the flexibility to change the gratuity amount at any time before or after the service by emailing us at reservations@forsureluxury.com or calling us at 612-888-2008. We appreciate your consideration and value the exceptional service provided by our chauffeurs.

If you need to extend your reservation, it's at the sole discretion of the chauffeur. If the chauffeur deems it feasible and there's no impact or conflict with another booked reservation, accommodations can be made. Please contact us at 612-888-2008 if you have any questions or need to discuss an extension. It's important to note that there will be additional fees for the extended time, and for hourly charters, they are billed at full additional hours at a time. We appreciate your understanding and aim to make your experience as smooth as possible.

For the comfort and well-being of all our passengers, smoking of any smokable substance is strictly prohibited in all our vehicles. This policy applies to traditional tobacco products as well as electronic cigarettes and other smoking alternatives. Violation of this policy may result in additional charges, immediate service termination, and still being billed 100%, plus any applicable additional fees. We appreciate your cooperation in maintaining a clean and pleasant environment for everyone on board. If you have any specific requests or concerns regarding the policy, please feel free to contact us at 612-888-2008 or reservations@forsureluxury.com, and we will do our best to accommodate your needs.

To ensure the comfort and safety of all passengers, we generally do not allow pets in our limousines, with the exception of service animals as required by law. However, exceptions may be considered at the sole discretion of For Sure Luxury, and we are happy to explore possibilities if feasible. If you have specific concerns or questions regarding this policy, or if you believe your situation may warrant an exception, please feel free to contact us at 612-888-2008 or reservations@forsureluxury.com. It's important to note that additional fees from cleanup may be incurred if bringing a pet is approved. We are committed to providing a positive experience for all our clients and are open to discussing individual needs.

While we cannot guarantee the availability of a specific chauffeur for your reservation, we understand that some clients may have preferences. If you have had a positive experience with a particular chauffeur and would like to request their services, please let us know, and we will do our best to accommodate your preference. However, please be aware that chauffeur assignments can change due to unforeseen circumstances or scheduling considerations. Our goal is to ensure a consistently high level of service, and all our chauffeurs are trained to provide a premium and professional experience for our clients. If you have specific preferences or requests, feel free to communicate them when making your reservation, and we will make every effort to meet your expectations.